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                        Welcome to Caledonia Medical Practice

15.11.21

We have had to take the decision to remove the telephone service for the prescription line with immediate effect.  You can no longer leave messages to order prescriptions.  We receive more than 150 requests every day on this particular line (on top of the online requests, emails, and patients handing requests in at reception)

The messages being left by some patients were not clear or they did not know the names of their medications resulting in a safety risk for the Practice.  The time take to listen to these messages and process the request was not sustainable for the practice.

You can now order your prescriptions in any of the following ways:

1. Register for online services- link is on this website

2. Email the request to:    enquiries.cm@lanarkshire.scot.nhs.uk

3. Hand your request in at reception desk or post in the box outside the Practice

If you are over 70 years old or housebound then will be more than happy to take your request over the telephone

22.10.21

Our telephone lines have now been fixed this afternoon. This was an extremely difficult situation to manage as it was out of our control and the divert line was also down. BT had to resolve this. If anyone has left a message on the “answer message” then this will not be dealt with as we cannot access them.

(if you left a prescription request in the usual manner on the phone line then that will be processed in the usual way )

19.10.21 Please be aware the Practice is continuing to have intermittent issues with the telephone lines.  This is out of our control and is being investigated by BT.  Thank you for your understanding

GPs during COVID

Phone Lines:

Please be aware that the Practice is experiencing intermittent faults in the telephone lines.  This is currently being investigated by the telephone engineers. Please be patient with the staff as it is out with their control

The Practice is carrying out multiple face to face appointments every day. We triage every telephone call before this is offered to ensure it is appropriate. This is allowing the GPs to treat more patients daily than pre-COVID times.

 Our appointment booking system has changed- You will receive a call back from a GP on the same day you call.  If you need a face to face examination the GP will arrange a suitable time for this to be done- usually on the same day

If you have a health concern of any kind that requires you to speak to a GP please call the practice any time between 8am and 3pm. We will deal with urgent calls only from 3pm until 5pm. You will have to provide the administration team with the details of your health concern to ensure you speak to the appropriate person. You will receive a call back from either a GP, Pharmacist or Advanced Nurse Practitioner.  This call may result in a video consultation which will mean you need access to the internet or a mobile phone.  (alternative arrangements can be arranged if you do NOT have access)

Please make sure you answer the call as we cannot continue to retry due to the volumes of calls 

SHOULD YOU HAVE RECEIVED YOUR COVID VACCINATION BY NOW?

If you think you have been missed please click on the link below from the NHS inform Website.  You will need to complete an Online Form stating your name, date of birth etc

https://www.nhsinform.scot/covid-19-vaccine/invitations-and-appointments/missing-appointment-details

DO YOU NEED EVIDENCE OF COVID VACCINE FOR TRAVEL OR WORK?

https://vacs.nhs.scot/csp

Click the link above to take you to the website.  Click on the option "recover user name" when screen pops up.  Follow the process from there.  You will need to have the date of your 1st Vaccine.

COVID Vaccine Helpline

0800 030 8013 

this number is available 7 days a week 8am until 8pm


Medication review with the GP?

You can arrange up to a week in advance an appointment to discuss your medication with a GP or Pharmacist.  These are carried out Tuesday to Friday each week.

Test results

Non Urgent test results can be discussed with the GP on a TUESDAY, THURSDAY AND FRIDAY.  These can also be booked up to 1 week in advance. Urgent test results can be discussed on the same day if the GP deems it necessary.  There may be a wait of up to 2 weeks for this type of appointment.

The GP will determine if the results are URGENT or not. 

Medication query?

Please call the practice any day Monday to Thursday and the Practice Pharmacist will be able to assist with the majority of your questions- 01236 731738

 

 

 

 

(Site updated 15/11/2021)
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