Caledonia Medical Practice are aware patients are experiencing repeat prescription ordering issues at this present time.
Any concerns our patients have are important to the practice. Collectively our staff are working hard to remedy any issues that arise.
Under the current circumstances please be assured we are doing the best we can to provide a complete service to all our patients.
Prescriptions are our main priority, we are aware some pharmacies are having difficulties with drug medication resources and staffing management between localities.
At present we are fulfilling prescription requests within 5 working days. (7 days taking into account the weekend).
We are working towards prescription requests being fulfilled sooner and hope to get back to our 48 hour turn around once new members of staff have been fully trained.
We review this on a weekly basis.
We would recommend registering with a pharmacy for any repeat medication.
There are pharmacies next to the surgery with a full complement of staff and offer free delivery service.
Some pharmacies have also increased their collections to 4-5 times per day from the practice to reduce patient waiting time for prescriptions.
You can order from our online service although initially you require a keycode to be sent to your email address to allow access to your repeat prescriptions.
There is a form within the reception area we would require ID and you to fill out a form, enter your email address and we will process this same day.
You will receive and email with a one off key code this will allow you to access to your prescriptions and mark what repeat you require.
click on the online service and follow the Patient Services link and instructions.
You can fill a paper request but we are trying our best to reduce paper usage, once you have signed up, requesting prescriptions should be less of an issue in future.
Anyone over 70 years of age, we will take a phone call prescription request.
Please do not order medication earlier than usual it will not be processed.
Our doctors, on a daily basis, triage between 100 – 120 appointment bookings per day, our telephone waiting time is under strain on a daily basis.
We are prioritising patients daily and if clinically required our doctors are seeing patients face to face.
Please be assured if in the case of an emergency you and any family member will be seen.
We are recruiting new administration staff to help within our reception area.
There will be a period of grace where we will be training new members of staff, we are asking for your patience and support to staff members who are trying to help our patients each day.
FACE MASK Exemptions?
The practice is unable to provide patients with an exemption letter for this so we are asking all patients who have a lung condition - ASTHMA-COPD etc to read the attached link below- this will then provide you with an exemption leaflet (only if you have a breathing condition that prevents you wearing a mask)
WE CURRENTLY DO NOT PROVIDE TRAVEL LETTERS (Including recovery letters) OR TRAVEL VACCINE ADVICE AT THE PRACTICE, PLEASE CALL MONKLANDS TRAVEL CLINIC 01236 713800